Offline deactivation problem

Question

Offline deactivation ticket given by email doesn't work on the offline deactivation page. Please let me know what I should do.

Elisa Maxim · Answer

Miyako Koumura We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839948 .

Sorin Perta · Answer

Hello Maria Teresa Stefani 
 Please open a new thread so we can raise a support case for you. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Offline deactivation problem