Reset licence error

Question

Reset licence error 
 
 I activated sdl trados freelancer from 2 years. Recently my lap was crushed. And after get a new one and need to 
 Activate the version again but said activation faild and need Reset .... After make Reset licence told me there was an error at Resetti ng

Sorin Perta · Answer

Nada Mohamed We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839983 .

Trados Portfolio > 2. Licensing and Installation

Reset licence error