Hi,

My laptop where I had sdl trados 2014 installed crashed.

At first it seemed I had been apparently successful in installing and licensing trados 2014 on the new computer.

But then when I started trados 'supposedly' activated, I got a message saying something about trados 2011 and saying that the license I had was not compatible etc etc. I chose cancel for this message as I was using 2014 and then started getting prompts to activate my trados 2014.

That's where the problems start:

I haven't been able to do it again because I get a message saying the license is in use. When I go check my account it mentions that the activation was to this very computer where the license is not activated and where I'm prompted to activate it.

I see it as a system bug...

Anyway then I try to return the license to do it all over again. And here's where the problem gets frustratingly worse. I CAN'T DO IT.

I'm looped back and forth to look for support that I'm apparently not entitled to so I have no other choice but to weed through the knowledge database without finding a solution.

I have tried some of the solutions recommended here, such as 5196 to no avail.

The loop pretty much goes like this:

1. I go to my licenses

2. I click "return license"

3. I get the message