Hi,
My laptop where I had sdl trados 2014 installed crashed.
At first it seemed I had been apparently successful in installing and licensing trados 2014 on the new computer.
But then when I started trados 'supposedly' activated, I got a message saying something about trados 2011 and saying that the license I had was not compatible etc etc. I chose cancel for this message as I was using 2014 and then started getting prompts to activate my trados 2014.
That's where the problems start:
I haven't been able to do it again because I get a message saying the license is in use. When I go check my account it mentions that the activation was to this very computer where the license is not activated and where I'm prompted to activate it.
I see it as a system bug...
Anyway then I try to return the license to do it all over again. And here's where the problem gets frustratingly worse. I CAN'T DO IT.
I'm looped back and forth to look for support that I'm apparently not entitled to so I have no other choice but to weed through the knowledge database without finding a solution.
I have tried some of the solutions recommended here, such as 5196 to no avail.
The loop pretty much goes like this:
1. I go to my licenses
2. I click "return license"
3. I get the message
For details on how to return an Activation Code for SDL Trados Studio please see the video Returning an Activation Code for SDL Trados Studio.