Hello everyone,
I'm working with SDL Trados Studio 2021 Freelance Plus. I have 1 user and 1 extra activation.
I need to install Trados on two new PCs. I've managed to deactivate the extra activation from one of my old PCs, but I don't have access anymore to the computer that I believe has my main license and I cannot deactivate my main user. Can you please help?
Thank you,
Ana
Ana P. Rodríguez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842019 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Ana P. Rodríguez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842019 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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