Hello Serena Valentino 

Do you have any error messages when trying to Install Studio? Please provide more details about the issues you`re encountering.

Thank you,

Sorin

Hi Sorin,

the problem is quite complex. As you know, I had tried to install the programme last summer. In that occasion I downloaded Trados, Multiterm and the License manager from my RWS account and installed them on the PC.

In that occasion the problem was not with the installation but with the activation, and at that point (after some attempts) we stopped the process and you closed the case. Now, I'm trying to uninstall the previous version in order to try the whole process again, but it doesn't work. When i try to unistall the programme from the PC control panel the following error message appears:

I have cancelled every folder and file related to trados on the PC, but the system still detects a previous version and I don't have an idea of what it can be...  Maybe there are specific tools to unistall the programme? Can you help me with this?

Thanks,

Serena

Serena Valentino We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842322 .