Help! I can't activate a newly purchased Trados subscription

Question

Yesterday, I purchased a 12-month Trados Freelancer subscription. The order 740446 was processed normally, payment was collected, and an invoice was issued. However, the subscription doesn't have subscription date of activation and expiry date. 
 I'm afraid I'm in quite a difficult spot, as I have some important deadlines in the coming days. 
 Could you open a ticket? 
 Any help would be greatly appreciated! Thank you

Sorin Perta · Answer

Simona Fiorentino We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00843514 .

Trados Portfolio > 2. Licensing and Installation

Help! I can't activate a newly purchased Trados subscription