I bought a one year subscription for freelance to update the now obselete starter version. The freelance licence is active.Program installed but activation window doesn't have the Language Cloud Subscription button. the Abonnement (subscription) button has no effect.So how do I activate Freelance?
I’ve had time to think about this and come up with a possible solution.
The situation:
After purchasing my licence, I looked in the download section of my account. I was surprised that there was no new file to download. I was told that the installation .exe file was the one to download, which I queried several times. However, this file is Trados 2022 from 2022, with a licence valid until March 2023 which I extended until march 2024.
The problem:
This version desn’t understand the new licencing system and expects a new licence number for reactivation, which is why the familiar interface appears.
The solution:
I need a 2022 version installation file which understands the new licencing system and offers me the Language Cloud Subscription option
I’ve had time to think about this and come up with a possible solution.
The situation:
After purchasing my licence, I looked in the download section of my account. I was surprised that there was no new file to download. I was told that the installation .exe file was the one to download, which I queried several times. However, this file is Trados 2022 from 2022, with a licence valid until March 2023 which I extended until march 2024.
The problem:
This version desn’t understand the new licencing system and expects a new licence number for reactivation, which is why the familiar interface appears.
The solution:
I need a 2022 version installation file which understands the new licencing system and offers me the Language Cloud Subscription option
Hello steve wilson
Please reply to the support case I logged for you. One of the RWS engineers already contacted you trough the case and proposed a remote session to check the issue.
Thank you,
Sorin
A service engineer has not contacted me
How do I reply to the support case?
Hello steve wilson
Check the email address used to register on Communities, also check the Spam folder if you haven`t received any emails in your Inbox. The email was sent yesterday at 14:22 CET. Just reply to that email.
Thank you,
Sorin
I repeat, I have not received any email from support and there's nothing in spam folder. my email address is the one you send updates to - steve.wilson@t-online.de. PLease check that they have this address as all this started when I didn't receive information about the starter being withdrawn.
I'm going out now, so will leave you in peace for today!
Any danger of getting a service engineer to reply? Altermatively you can make a current version which supports cloud subscription available in my account
Hello steve wilson
Can you please provide me a phone number so the RWS engineer can contact you?
Thank you,
Sorin
+49 721 374271
Translate
