Hi
I bought Trados studio 2022 last June. My laptop crashed. I cannot deactivate the license on mu old laptop. I downloaded the program in the new laptop. When I tried to activate the license, I says the license is expired, even it does not have an expiration. When I signed in online, it indicates the license is in use.
I am getting frustrated right now. I do not know what to do or who to talk to.
Please advice,
Karina
Karina Pellegrineschi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845019 .
Thank you! I got a message that the code was reset. I tried and it seems it is reactivated now.
Best regards,
Karina
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