Hello,
I'm looking to have my license for Trados Studio Freelance 2019 reset.
I have exceeded the limit of 3 resets in 12 months because of some computer problems leaving me unable to get to the Studio installation to deactivate in time.
On the last occasion, it was simply a mistake while trying to reinstall Studio.
Could you log a case for me, please?
Thanks,
James
James Watson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845732 .
Elisa Maxim | RWS Group
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