I bought a 1-year subscription of SDL earlier today but I still didn't get the activation code after 7 hours has passed since payment was successfully made.

Question

Activation code not received after payment

Paul · Answer

Jane Yu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845784 .

Trados Portfolio > 2. Licensing and Installation

I bought a 1-year subscription of SDL earlier today but I still didn't get the activation code after 7 hours has passed since payment was successfully made.