SDL Trados Studio 2015 error, can't open program

Hi, I've just purchased and installed my Trados Studio 2015, I was even able to activate my license, but now I can't open it, I get an error saying: invalid namespace. I'm afraid if I uninstal the program I may lose my license. Could you please help me?

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  • Hi Rita,

    Please contact the licensing team through the solution finder and they can easily do this for you.  

    Go to the Knowledgebase;

    http://kb.sdl.com

    Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

    Licensing Problems
    - I use SDL Trados Studio 2015 / SDL Passolo 2015
    -- I need to have my license reset

    Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day and often very quickly.

    Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    I hope this helps.

    Paul Filkin | RWS Group

    ________________________
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    You've done the courses and still need to go a little further, or still not clear? 
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