Could not connect to activation server. Error ID: 8277831

Question

Hello, 
 
 I'm trying to deactivate Studio 2019 (Trados Licence Manager) to update it to Studio 2022 and I'm getting an error: Could not connect to activation server. Error ID: 8277831 
 
 Best regards, 
 N

Elisa Maxim · Answer

Roy Allkin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846789 .

Ana Sabo · Answer

HI Michel Farhi-Chevillard 
 
 Please post about the issue on a new thread and I will open a case with the technical team. 
 Best regards,

Trados Portfolio > 2. Licensing and Installation

Could not connect to activation server. Error ID: 8277831