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Need help to deactivate Trados Studio 2022 Freelance Plus license

Vito Smolej

I can not deactivate online as I do not have access to the program on the old system (FP failure)

Deactivating offline did not work - i.e. I have no idea how to proceed after obtaining confirmation
in a form of a hex code identical to the code in the deactivation confirmation text ffield

product/purchase code 
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

my activation code ID 

xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

I know I have still one license available, but would like to keep it tidy and have access to both

Pls advise or - I hope - just do it.

Regards

Vito Smolej
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    Fortunately for you we automatically obfuscate licence details when users ignore the instructions not to post them into a public forum! We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851466 .

    Paul Filkin | RWS Group

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    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    Fortunately for you we automatically obfuscate licence details when users ignore the instructions not to post them into a public forum! We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851466 .

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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