I reinstalled my computer and now I'm trying to reinstall trados but the license shipped doesn't work. I also have no way to deactivite the old license on the trados interface. Applying for reset on the webpage also keeps showing error.

I reinstalled my computer and now I'm trying to reinstall trados but the license shipped doesn't work. I also have no way to deactivite the old license on the trados interface. Applying for reset on the webpage also keeps showing error.
I reinstalled my computer and now I'm trying to reinstall trados but the license shipped doesn't work. I also have no way to deactivite the old license on the trados interface. Applying for reset on the webpage also keeps showing error.
AND i have trados2022. can you help me with that?
Jinmeng Wang We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851483 .