Error message: "Higher version" of Multiterm already installed

Question

Hi, 
 I have unistalled Multiterm 17.2.3. because the terminology verification didn't work in Trados Studio 17.2.9 (see https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/51825/term-recognition-does-not-work-in-certain-termbases-after-latest-update) 
 When I try to install Multiterm 17.2.2. I get the following message: Setup did not complete. The error is: Setup has detected a higher version of this product already installed. 
 
 Of course before reinstalling, I followed these instructions: community.rws.com/.../03-6-uninstalling-trados-studio-multiterm-from-your-system 
 and restarted my PC. 
 Please provide assistance as we need to use Multiterm. 
 
 Thank you very much in advance, 
 kind regards 
 Beatrice - interbrian srl

Loredana Stoia · Answer

Hey Ufficio Ammnistrativo & Alison Field 
 I will tag here for help Adrian Maniu . 
 Thank you 
 Lori S.

Paul · Answer

Ufficio Ammnistrativo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00853613 .

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Paul Tudoran · Answer

Via a remote session we managed to solve the issue by installing the latest version of Multierm 2022, then Uninstalling Multiterm 2022 CU3 and Studio 2022 CU10 because you mentioned you wanted to work in previous versions. After the Uninstall was complete, we restarted the computer and then proceeded to install Multiterm 2022 CU2 and Studio 2022 CU9. 
 You had an additional question regarding the Term Verifier and terms stored in the termbase that are composed terms. The term Verifier doesn't issue a Warning if for example the first term is exactly the same as in the termbase but the second on is different. This is a defect, CRQ-37231, that was fixed in Studio 2024.

Alison Field · Answer

Ufficio Ammnistrativo 
 Hi there, 
 A method to resolve this issue is given here: 
 Error message when installing Trados Studio 2022 or MultiTerm 2022 - instructions for installing manually 
 If the suggestions there do not work or are too complex to implement, please come back and post here again to let us know. Someone from RWS support will be able to take a look at your system remotely to sort this out for you - though there is a waiting time usually. 
 All the best, 
 Ali 
 Paul said: 
 Design your own training! You've done the courses and still need to go a little further, or still not clear? Tell us what you need in our Community Solutions Hub

Alison Field · Answer

Ufficio Ammnistrativo 
 Hi Beatrice, 
 Is this specific to just one termbase and/or project/file, or is it happening generally? Has it happened only since you started work this session? 
 If so did you try restarting Studio? 
 Have you made sure that both Studio and MultiTerm are the latest versions (open each program individually and on the Help ribbon, click 'Check for Updates'? 
 It is necessary to have the correct versions of each for each. 
 Have you tried removing the termbase from the project and re-adding it? 
 Have you tried running a Windows Repair on both Studio and Multiterm? This will repair software connections by checking for and replacing anything that is missing from the setup, for example if a Windows update has triggered changes in your setup. 
 Here is how: 
 
 Close all RWS applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features . 
 Windows 11 : Go to Installed Apps by typing the name in the search bar

Click/highlight the relevant RWS product from the list of installed programs, e.g. Trados Studio 2022 , select Uninstall/Change > Repair . 
 Restart Trados Studio/MultiTerm . 
 
 There are further options here: 
 Repairing your installation of Trados Studio (in the case of Studio is misbehaving) 
 Repairing your installation of MultiTerm Desktop (if the incorrect functionality is with MultiTerm) 
 I think that is enough questions for the moment! Let me know how you get on! 
 Also, if you want to learn more about term recognition or any other aspect of working with Trados, can I also suggest you take advantage of the new ideas for training hub that Paul has recently set up, where people can add requests for informal training sessions: 
 
 Paul said: 
 Design your own training! You've done the courses and still need to go a little further, or still not clear? Tell us what you need in our Community Solutions Hub 
 
 Take a look and see if this is something that would be useful to you! 
 All the best! 
 Ali

Alison Field · Answer

Ufficio Ammnistrativo 
 Hi Beatrice, 
 I apologise for not replying sooner, I'm on holiday so haven't looked at my computer for a couple of days. 
 Did you try opening the termbase in MultiTerm and reorganising it? If not, here's how: 
 Reorganizing a file-based or server-based termbase 
 In the meantime, I'll ask Loredana Stoia - Lori, could you set up a case for Beatrice, please, so someone from Support can take a look at this, please? 
 All the best, 
 Ali 
 Paul said: 
 Design your own training! You've done the courses and still need to go a little further, or still not clear? Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

Error message: "Higher version" of Multiterm already installed

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