Angelo Russo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00852626 .

 Angelo Russo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00852626 .

Elisa, thank you. I have a contract ! I have paid around 300 euro if i remember !!!!!

Also Elisa, say i did not have a contract, why do you spent time in writing toi me saying that you could have helped me if I had a contract (which i have)... instead of helping me !!! I can't beleive this mentality of yours. 

Hi Angelo Russo 

Sorry about the confusion, that is an automated message. Since the case is already submitted and you have a valid support contract, my colleagues will prioritize your case and get back to you first thing on Monday. Technical support is not available during weekends. I am not part of the technical team, so I cannot help you directly, I am sorry. In the future you can also submit your case directly from the Support tab of your RWS account, https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx 

Kind regards,