"Maximum allowed concurrent activations"

Hi all,

I've been using Trados Studio 2022 on a new computer for over a month without issue (I was literally working on a project yesterday) using the Trados Freelance Personal subscription.

All of a sudden, I'm getting this error popping up:

Trados Studio 2022 SK2 Product Activation window showing a Perpetual License under the name Lauren Marney with an error message stating 'Reached the maximum allowed concurrent activations '1' for your subscription. Deactivate other Studio instances or consider upgrading your subscription.'

I don't have Trados installed on another computer, and like I say it was working fine just yesterday. I saw someone post the same issue in the forum and they fixed it by using this suggestion: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039217

I've deleted my connected devices, uninstalled and reinstalled Trados, but no joy, I'm still getting the same issue.

I have deadlines today and urgently need this fixed. Can anyone help? I find it really frustrating that to get actual support from Trados we're expected to pay for maintenance on top of what is already very expensive software.



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[edited by: RWS Community AI at 9:48 AM (GMT 1) on 28 May 2024]
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