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Hi,
I need to deactivate my license on my old computer, because it has crashed, and I need to install the license on my new one. Can you help? Thanks!
Charlotte
Hi,
I need to deactivate my license on my old computer, because it has crashed, and I need to install the license on my new one. Can you help? Thanks!
Charlotte
Before the activation, please try a license reset from your RWS account following the steps indicated on this article: https://gateway.sdl.com/articles/SolutionArticles/000001616?articleNam.
Please feel free to reach out if you experience any difficulties with the process.
Kind regards,
Ana Sabo | RWS Group
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Hi Ana
Thanks for your quick answer, unfortunately this does not seem to work. I think the error message has been sent to your support team, but please find below a screen image.
Kind regards,
Charlotte
Charlotte
Charlotte Zwemmer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00853523 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
