License with no expiry date cannot be activated online/offline

Question

Hi everyone,

I have a Trados Studio 2017 license and I have never had any licensing issues so far. Now, all of a sudden, it says my license is expired (which is not true because in my account I see no expiration date) and I cannot activate it, neither offline. I see some people had this problem before and Support had their licenses reset.

I tried making the change in the config file explained in a different thread, but now a get a different error message when copying my activation key.The Reset License option does not work either. Could you please help?

Thanks,
Rocío

Sorin Perta · Answer

Rocio Vian Cubero We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854590 .

Trados Portfolio > 2. Licensing and Installation

License with no expiry date cannot be activated online/offline