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Trados 2021 SR2 not starting, freezing at "Initializing views"

Heather Milligan

Hello,

For several days now my Trados 2021 SR2 has been freezing at "Initializing views" and refuses to progress further. Sometimes it crashes Windows. I have spent quite a number of hours on trying to uninstall, reinstall both Trados and Windows (11). It was working fine previously.

Current installation for Trados Studio is 16.2.10.9305.

Other IT experts have thrown up their hands at this point and given up. Does anyone know what the problem here is?

Any input highly appreciated,

Heather
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  • 0 in reply to Paul

    Hello, unfortunately this issue is still outstanding. Error says it is related to "'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService". The software will not start and the issue is localized to my computer. Other users are not reporting issues. Multiple full reinstalls have been performed as well as the instructions per the above-mentioned links.
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  • 0 in reply to Heather Milligan
    <SDLErrorDetails time="06.06.2024 15:20:17">
    <ErrorMessage>Dienst 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' konnte nicht gestartet werden.</ErrorMessage>
    <Exception>
    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink/>
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace>
    <![CDATA[ bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() bei Sdl.TranslationStudio.Api.ProjectManagement.Conditions.CurrentProjectCondition.OnServiceContextChanged() bei Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value) bei Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition) bei Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer) bei Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor) bei Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) bei Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) bei Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) bei Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
    </StackTrace>
    <InnerException>
    <Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink/>
    <Source>mscorlib</Source>
    <HResult>-2147024865</HResult>
    <StackTrace>
    <![CDATA[ bei System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) bei System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost) bei System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost) bei System.IO.Directory.CreateDirectory(String path) bei Sdl.TranslationStudio.ProjectManagement.DefaultProjectTemplateDeployer.CopyDefaultProjectTemplates() bei Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.OnStart() bei Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() ]]>
    </StackTrace>
    </InnerException>
    </Exception>
    <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>HEATHERMILL3650\heather.milligan</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>HEATHERMILL3650</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6286016 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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  • 0 in reply to Heather Milligan

    Hi  ,

    Please see if this article helps: Error "Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started" when starting Trados Studio

    Best regards

    Ana Sabo | RWS Group

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  • 0 in reply to Ana Sabo

    Thank you, unfortunately the ransomware toggle is already on the "off" setting.
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