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Trados 2021 SR2 not starting, freezing at "Initializing views"

Heather Milligan

Hello,

For several days now my Trados 2021 SR2 has been freezing at "Initializing views" and refuses to progress further. Sometimes it crashes Windows. I have spent quite a number of hours on trying to uninstall, reinstall both Trados and Windows (11). It was working fine previously.

Current installation for Trados Studio is 16.2.10.9305.

Other IT experts have thrown up their hands at this point and given up. Does anyone know what the problem here is?

Any input highly appreciated,

Heather
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854874 .

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Paul

    Hello, unfortunately this issue is still outstanding. Error says it is related to "'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService". The software will not start and the issue is localized to my computer. Other users are not reporting issues. Multiple full reinstalls have been performed as well as the instructions per the above-mentioned links.
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  • 0 in reply to Heather Milligan
    <SDLErrorDetails time="06.06.2024 15:20:17">
    <ErrorMessage>Dienst 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' konnte nicht gestartet werden.</ErrorMessage>
    <Exception>
    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink/>
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace>
    <![CDATA[ bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() bei Sdl.TranslationStudio.Api.ProjectManagement.Conditions.CurrentProjectCondition.OnServiceContextChanged() bei Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value) bei Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition) bei Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer) bei Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor) bei Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) bei Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) bei Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) bei Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
    </StackTrace>
    <InnerException>
    <Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink/>
    <Source>mscorlib</Source>
    <HResult>-2147024865</HResult>
    <StackTrace>
    <![CDATA[ bei System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) bei System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost) bei System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost) bei System.IO.Directory.CreateDirectory(String path) bei Sdl.TranslationStudio.ProjectManagement.DefaultProjectTemplateDeployer.CopyDefaultProjectTemplates() bei Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.OnStart() bei Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() ]]>
    </StackTrace>
    </InnerException>
    </Exception>
    <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>HEATHERMILL3650\heather.milligan</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>HEATHERMILL3650</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6286016 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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  • 0 in reply to Heather Milligan
    <SDLErrorDetails time="06.06.2024 15:20:17">
    <ErrorMessage>Dienst 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' konnte nicht gestartet werden.</ErrorMessage>
    <Exception>
    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink/>
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace>
    <![CDATA[ bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() bei Sdl.TranslationStudio.Api.ProjectManagement.Conditions.CurrentProjectCondition.OnServiceContextChanged() bei Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value) bei Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition) bei Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer) bei Sdl.Desktop.Platform.Implementation.ViewReference..ctor(IStudioWindow window, ViewDescriptor descriptor) bei Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) bei Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) bei Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) bei Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
    </StackTrace>
    <InnerException>
    <Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink/>
    <Source>mscorlib</Source>
    <HResult>-2147024865</HResult>
    <StackTrace>
    <![CDATA[ bei System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) bei System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost) bei System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost) bei System.IO.Directory.CreateDirectory(String path) bei Sdl.TranslationStudio.ProjectManagement.DefaultProjectTemplateDeployer.CopyDefaultProjectTemplates() bei Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.OnStart() bei Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) bei Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() ]]>
    </StackTrace>
    </InnerException>
    </Exception>
    <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>HEATHERMILL3650\heather.milligan</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>HEATHERMILL3650</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6286016 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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