Jeannie VILQUIN-ROSSETTI We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855146 .

Dear Ana,

I understand that you prioritise the customers with support, but the problem here comes from your own website: this is not the first time I had to try to desactivate or reset my license online and it has simply never worked, even years ago.

The last time I asked the support for the desactivation, it gets just a few minutes to the support to desactivate the license on your side. I have a project to be delivered this evening, I cannot wait for 48h. 

So thank you for helping me to deactivate the license as quickly as possible.

Kind regards

Dear Jeannie,

Rest assured, my colleagues will assist you as soon as possible. However, please understand that their response time may vary due to their current workload.

Kind regards

Dear Jeannie,

Rest assured, my colleagues will assist you as soon as possible. However, please understand that their response time may vary due to their current workload.

Kind regards