MultiTerm access producing error messages

Question

Hi, 
 I have been chatting with Anca for a while on an issue with MultiTerm. I can't seem to get access to it anymore. Studio seems to use it for the translation work, but trying to get in through MultiTerm is impossible. Have done all the different troubleshooting steps with no success. Both Trados and MultiTerm are of the latest 22 version. Uninstalled and restarted 3 or 4 times. Changed file names, restarted, etc. Still no go. Can someone help?

Paul · Answer

Michel Cote 
 I think we need to start again. First of all, how are you attempting to access MultiTerm? Double-click the termbase file, or start MultiTerm with the intention of opening the termbase from there? 
 Next, can you share the version numbers? This is what you should have: 
 Trados Studio 2022 SR2 - 17.2.10.19084 MultiTerm 2022 SR2 - 17.2.3.2795 
 Finally for now, did you attempt a reset? 
 Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm: 
 c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm17 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../

Paul · Answer

Michel Cote 
 I missed a very important part!! 
 In the title you said this: 
 "MultiTerm access producing error messages" 
 What error messages? Can you provide the full error details?

Paul · Answer

Michel Cote 
 ok - so this is a Studio error and not a Multiterm error? Have you also tried resetting Trados Studio? 
 To do this just close Trados Studio and then rename this folder: 
 c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\ 
 to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\ 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped.

Paul · Answer

Michel Cote 
 Try moving it to here instead: 
 C:\Users\[username]\Documents\Studio 2019\SDLTB\_Translation Memories \delaval.sdltb 
 You probably do have a Documents folder that is not part of OneDrive. OneDrive is notorious for causing problems because of synch issues and I would recommend you do not use it. I have some in there for testing every now and again but if I was using Trados Studio for production use I would not put any files at all into the OneDrive folder. I would run a backup outside of the automatic synching process if I really wanted to have my files in OneDrive.

Paul · Answer

Michel Cote 
 I will log a support case on your behalf, but you won't get this looked at until Monday at the earliest. So in the meantime perhaps have a go at this some time between now and then: 
 
 create a new project in Trados Studio 
 go to your project settings 
 create a new termbase in your settings 
 test and see if that works 
 
 The one other thing we have not validated is that your termbase is actually sound. It could have been corrupted by working with it through OneDrive so worth checking if the problem isn't something else. This check is simple and fast... like this in case you're unsure: 
 
 Also... 
 Michel Cote said: but the databases are in several places. 
 Presumably you are referring to your SDLTM and SDLTB files? It doesn't matter where these are as these are only user files and they will all be fine with any version of Trados Studio from 2009 onwards. But for the future I'd recommend you create one location of your own and always use that same location (not OneDrive). That way when you upgrade, or downgrade, it will never matter as you always know where to go and find these resources.

Paul · Answer

Michel Cote We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00855485 .

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MultiTerm access producing error messages