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[edited by: RWS Community AI at 5:36 PM (GMT 1) on 21 Jun 2024]
Birgit Floss We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00856423 .
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
12 days after asking for help and no solution available? We still can't use Studio 2022, can't give any licence back, can't update and your Support Case Id : 00856423 is not listed in our account, so I don't see any progress or answer here?!
Have you checked your e-mail? Please also check the Spam/Junk folder.
Kind regards,
Elisa Maxim | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yes I have, but no answer concerning our ID 219 error. If you can see any answer to Support Case Id : 00856423 why can't I? Where is it? Pls send me a link to the answer/solution you can see. Thank you
I'm not part of the technical team. After investigating this with my colleagues from the technical team, it seems you had two open cases, 00856423 and 00856405, you received a reply on those, not sure if you saw the e-mail. In any case, I will submit a new ticket for you.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Birgit Floss We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00857982 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
In my Account is non of these Support numbers! So where are these?