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My computer was factory reset following a repair. I downloaded sdl again but now I can't activate it because I can't deactivate the previous installation. Please can you do this for me or send me the deactivation certificate.
My computer was factory reset following a repair. I downloaded sdl again but now I can't activate it because I can't deactivate the previous installation. Please can you do this for me or send me the deactivation certificate.
Carol van Buren We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00856918 .
Elisa Maxim | RWS Group
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HHi Elisa,
Thanks for responding so promptly. Unfortunately, I have a deadline to finish some work. 48 hours is no good to me. Is there some way I can reset it myself? I followed the (very confusing) instructions about doing it "offline" but nowhere does it explain how or where you can generate a deactivation certficate.
Your license has been reset. You can reactivate by using the activation code from your account, Products and Plans - Licenses.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub