Translate
My old computer with Trados crashed last night and I am trying to install on my new. However, when trying to deactivate the previous license, I get this error:
Generated Image Alt-Text
[edited by: RWS Community AI at 10:59 PM (GMT 0) on 14 Nov 2024]
My old computer with Trados crashed last night and I am trying to install on my new. However, when trying to deactivate the previous license, I get this error:
Hi Natasja,
Using the offline deactivation certificate won't work in this scenario. As you were not able to release your license from your old computer, you need to reset it.
Here are instructions how to reset your Trados license:
How to reset license in your account
Use the Reset License link.
It also tells you the steps to take if it doesn't work.
All the best,
Ali 
