Laptop Damaged. Need to deactivate my license. please help.

Question

Laptop Damaged. Need to deactivate my trados license. please help.

Ana-Maria Matefi · Answer

Hello Adibah Iskandar , 
 Please log in to the RWS account on the new laptop and do a license reset: 
 https://gateway.sdl.com/articles/SolutionArticles/000001616?articleNam 
 Then you can download and install Trados again and activate it. 
 Hope this can help you. 
 Best regards,

Ana Sabo · Answer

Adibah Iskandar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00860882 .

Trados Portfolio > 2. Licensing and Installation

Laptop Damaged. Need to deactivate my license. please help.