License reset limit reached -Activation code needed

Question

Hi, 
 I'm using Trados 2021 Freelance Plus under Mac via a Virtual Machine. The VM crashes and needs a reinstall several times a year, which includes reinstalling Trados and resetting the license for it each time. 
 I've performed a third reinstall this year and I see I've reached the license reset limit. 
 Could you please grant me an extra activation code for me to be able to get back to work normally? 
 I'm using the trial version for now. 
 I'll upgrade to the 2024 version of Trados before the end of the year, so hopefully that should hold until the upgrade. 
 Thanks! 
 Kind regards, 
 Blandine Fourchet

Elisa Maxim · Answer

Blandine Fourchet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862817 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

License reset limit reached -Activation code needed