Virus warning - update blocked

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Paul · Answer

Karoline Mrazek 
 Karoline Mrazek said: This virus is in the software still/again. Norton blocks the update in Trados Freelance 22. Very sloppy work by RWS! 
 Of course... RWS again. Could not possibly be the AV software!! 
 Maybe review this post: 
 RE: Antivirus blocking latest update 
 I don't think a support case needs to be raised for this as the solution is entirely with the user to make sure that they are happy with the safety of the installer. Most AV providers update their solutions to not pick up on these, but sometimes it can take some time to work through their systems. But it's not anything RWS can do to address!!

Paul · Answer

Theodor Pitsch Karoline Mrazek 
 I also just checked virustotal.com with the installer and no security vendors flagged this file as malicious: 
 https://www.virustotal.com/gui/file/6957c412c18ea8ccf32655e4ecf6e5c75dbcab88fdcf992c3df1e94c7d73b78c 
 VirusTotal is a free online service that scans files and URLs for viruses and malware by checking them against dozens of antivirus engines at once. Neither Norton, nor Gen Digital, is listed but it is voluntary and the majority of AV solutions are. Interestingly the installer for 2022 has not changed and there is no reason why it should get flagged, unless the AV software has changed the way they try to identify problems. A new heuristic rule or an adjustment in sensitivity could cause the same unchanged installer to suddenly be flagged as suspicious. This is especially common with AVG, Avast, and Norton (all part of the same parent company, Gen Digital), which are known for aggressive heuristic scanning to protect against zero-day threats. 
 Certainly there is nothing wrong with the installer, or anything that RWS could do here. We don't live in isolation!

Elisa Maxim · Answer

Theodor Pitsch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862821 .

Trados Portfolio > 2. Licensing and Installation

Virus warning - update blocked

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