Assistance Required for Uninstalling and Reinstalling MultiTerm 2024 Desktop

Question

Dear Support Team, 
 I have encountered an issue with MultiTerm 2024 Desktop (please see the attached screenshot). I attempted to uninstall the system, but I was unable to remove only the "MultiTerm 2024 Remove Suite of Products" (please refer to the attached uninstallation screenshot). 
 Once this is resolved, I would like to download and reinstall MultiTerm 2024 Desktop from my account. Currently, I have set up a termbase in Trados 2024, but it is not displaying in the translation files. 
 As I have ongoing translation work, I would appreciate your prompt guidance on resolving this issue. 
 Thank you in advance for your assistance. 
 Best regards, Yuuko AKIYOSHI

Elisa Maxim · Answer

Yuuko AKIYOSHI We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00863165 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Assistance Required for Uninstalling and Reinstalling MultiTerm 2024 Desktop