Hello,
I need help with my account being deactivated.
It was linked to a licence owned through subscription, whiched has lapsed.
Now, I have purchased a perpetual licence, but the account cannot be used with the "live" part of Trados.
Should I wait, since I bought this a couple hours ago ?
If not, please assist with this situation!
Thanks
Romain BEAULANDE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865130 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Romain BEAULANDE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865130 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi,
thank you so much for the reply again.
I will wait for more instructions.
Translate
