Hello,
I need help with my account being deactivated.
It was linked to a licence owned through subscription, whiched has lapsed.
Now, I have purchased a perpetual licence, but the account cannot be used with the "live" part of Trados.
Should I wait, since I bought this a couple hours ago ?
If not, please assist with this situation!
Thanks
Romain BEAULANDE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865130 .
Ana Sabo | RWS Group
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Hi,
thank you so much for the reply again.
I will wait for more instructions.
Hi,
thank you so much for the reply again.
I will wait for more instructions.
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