Hi! I am having trouble doing the offline deactivation.
I reseted my license and appears as Available, but is active on the computer.
When I try to deactivate it, I see this error:
As I mentioned, I can't do the offline DEACTIVATION beacuse the license appears as deactivated online.
I work with two computers so I need to activate and deactivate my license frequently.
Can you help me? Thank you.
Ana Denia Sansalvador We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865156 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Ana Denia Sansalvador We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865156 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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