I need to transfer Trados Studio 2019 from an old computer to a new one but Ican't deactivate online in the program, I've tried deactivating offline via the Trados Studio website which doesn't seem to work for me either. What more can I do?

I need to transfer Trados Studio 2019 from an old computer to a new one but Ican't deactivate online in the program, I've tried deactivating offline via the Trados Studio website which doesn't seem to work for me either. What more can I do?
Sigurdur Karlsson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865263 .
Paul Filkin | RWS Group
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