I need to transfer Trados Studio 2019 from an old computer to a new one but Ican't deactivate online in the program, I've tried deactivating offline via the Trados Studio website which doesn't seem to work for me either. What more can I do?

I need to transfer Trados Studio 2019 from an old computer to a new one but Ican't deactivate online in the program, I've tried deactivating offline via the Trados Studio website which doesn't seem to work for me either. What more can I do?
Sigurdur Karlsson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865263 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Sigurdur Karlsson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865263 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub