Hi there. I have Studio 2019 installed on my laptop, and I'd like to deactivate this license to use on my PC. However, when I try to do it, I keep getting the following message: "Deactivation failed. Could not connect to the activation server. Check the activation server address in the provider settings". Can anybody help me with this issue? Thanks in advance.
Rafael Barcellos Machado We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00866896 .
Ana Sabo | RWS Group
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I am also getting the same error. Was your issue resolved Ana?
Hi Gauri Halbe
this has been handled here community.rws.com/.../deactivation-failed
Elisa Maxim | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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