Bonjour,
Je souhaite réactiver mon Trados Studio 2021 après une période de non-utilisation. J'ai entré le Unique Activation ID mentionné dans mon compte dans le champ prévu à cet effet, mais sans succès. Un pop-up affiche le message suivant : "Product key does not exist. Retry with correct ID."
Pourriez-vous m'aider à résoudre ce problème ?
Dans l'attente de votre retour, je vous remercie par avance.
Cordialement,
Jinping ZHANG
Jinping ZHANG We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00867173 .
Ana Sabo | RWS Group
___________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Jinping ZHANG We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00867173 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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