Activation/Deactivation

Question

Hi, 
 After changing my computer, but still using the same hard disk drive, when I open my Trados Studio 2019, it says that the evaluation expired (I had activated the app in 2020) - see picture. 
 - When I try to activate online, it says it can't connect to the activation server 
 - When I try to activate offline, I need an activation certificate, but, when I connect to my RWS account, it says my license is active, so I cant get an activation certificate. I tried to deactivate online but again it said there was an error (see picture 2)

Thank you 
 Tom

Sorin Perta · Answer

Tomáš Fila We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00867727 .

Trados Portfolio > 2. Licensing and Installation

Activation/Deactivation