Christopher Girsch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868148 .

Hello and thank you for helping me.

In my version of SDL2019, I go to Help -> Product Activation and click Deactivate.

When I do, it asks me if I really want to do that. When I click Yes, it attempts to return the license, and

then I get this message in an error screen.

Deactivation failed.
Could not connect to the activation server. Check the activation server address in the provider settings. The request was aborted: Could not create SSL/TLS secure channel.

So you know what the issue may be. I hope you can help me. I think I was able to solve my installation problem, but until I can activate it, I won't know for sure.

Looking forward to your reply.

Thanks again.

Hello and thank you for helping me.

In my version of SDL2019, I go to Help -> Product Activation and click Deactivate.

When I do, it asks me if I really want to do that. When I click Yes, it attempts to return the license, and

then I get this message in an error screen.

Deactivation failed.
Could not connect to the activation server. Check the activation server address in the provider settings. The request was aborted: Could not create SSL/TLS secure channel.

So you know what the issue may be. I hope you can help me. I think I was able to solve my installation problem, but until I can activate it, I won't know for sure.

Looking forward to your reply.

Thanks again.