I had problem activating my Trados 2021 online and offline on my new laptop.
I had a technical help session this morning (case 00867864, ref:_00D30NkM._500VmEkL4b:ref) - the issue seems to be due to the name of my laptop.
It seem to work but after the session I rename the Laptop (probably a mistake) and I am now back to square 1 the license appears activated on my account but is not on the laptop.
PLEASE HELP.
Thanks you.
Emmanuelle Jeannot
Emmanuelle Jeannot We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868220 .
Ana Sabo | RWS Group
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