Michael Davies We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869051 .

Thank you for your action, Paul.

I received support from a Trados engineer yesterday, who - after numerous attempts - finally managed to locate the cause and solve the problem by deleting a folder that (to me) did not immediately appear to be connected to Studio 2024. Definitely not something that I would ever have dreamed could be responsible for the problem (the support engineer seemed to also be a little surprised that this was the cause of the problem).

Anyway, I am now able to start Studio 2024 (as a trial installation) and will immediately start using it.

Regards,

Michael

Thank you for your action, Paul.

I received support from a Trados engineer yesterday, who - after numerous attempts - finally managed to locate the cause and solve the problem by deleting a folder that (to me) did not immediately appear to be connected to Studio 2024. Definitely not something that I would ever have dreamed could be responsible for the problem (the support engineer seemed to also be a little surprised that this was the cause of the problem).

Anyway, I am now able to start Studio 2024 (as a trial installation) and will immediately start using it.

Regards,

Michael

Michael Davies 

What folder was it?

Hello Paul,

Issue have been solved after removing plugin installer from following location:

C:\Program Files (x86)\Trados\Plugin installer

Thank you,
Dragos

Hello Dragos

Studio 2024 works fine but I am now having a problem with Studio 2022, which worked perfectly before solving the Studio 2024 start up issue and which I still want to use and where I have ongoing translation projects. I also want to be able to continue to use Studio 2022 when 2024 has issues (I have never experienced a new version of Studio that works perfectly at all times - there has always been a need to revert to the previous version at some time due to bugs in the new version).

At first, I had the same issue as with Studio 2024 (the plugin issue), which I have managed to solve using the suggestion of renaming various plugin folders. But now 2022 crashes on startup and I get the  error message: Service 'Sdl.Desktop.Platform. CommandBars.|ActionService' could not be started. I have started working through the solutions in the Community but if you have a quick suggestion, it would be helpful, thanks.

Regards,

Michael

 Michael Davies 

Did you already try this:
Error "Sdl.Desktop.Platform.CommandBars.IActionService could not be started" when starting Trados Studio

Thanks, Walter, I am working through it right now.

Studio 2022 is now working again after running repair and restarting my computer

Dragos Sancraian 

Dragos Sancraian said:

Issue have been solved after removing plugin installer from following location:

C:\Program Files (x86)\Trados\Plugin installer

Thank you.