Hi, I am trying to activate my Trados 2019 license on a new computer but I keep getting this error message: “Activation Failed Message - Could not connect to Activation server (403) Forbidden.” And when I try to do an offline activation, every time I enter my activation code the window disappears and it says: "The requested service is not available: Sdl.Desktop.Platform.Services.ITelemetryService." Can someone please help me?
Thank you
Carolyn Park We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00870385 .
Ana Sabo | RWS Group
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