Komila Kirgizova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00870483 .

thank you! Please, don't waste your and my time sending my links to follow or other tips, I DO need your help with this product which I'm not using from severals month as a problem occurs continuously, I'm asked everytime to change something, I HAVE NO TIME and I have already lost a lot of my time trying to solve the problem. I noticed that, while reneeing to the newest version my "plus" is cancelled. I paid for Freelance Plus, and got used to use Trados on two pc but noe I can't use it at all, i believe the quality of the product is really awful, Trados 2021 wasn't so problematic

thank you! Please, don't waste your and my time sending my links to follow or other tips, I DO need your help with this product which I'm not using from severals month as a problem occurs continuously, I'm asked everytime to change something, I HAVE NO TIME and I have already lost a lot of my time trying to solve the problem. I noticed that, while reneeing to the newest version my "plus" is cancelled. I paid for Freelance Plus, and got used to use Trados on two pc but noe I can't use it at all, i believe the quality of the product is really awful, Trados 2021 wasn't so problematic