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Unable to Activate Trados Studio 2024 Freelance Plus License After Changing Computers

Mustafa LIU

Hi everyone,

I recently purchased a license for Trados Studio 2024 Freelance Plus. However, after changing my computer, I’ve been facing issues with activating the software.

Each time I try to activate the license using the activation code I received, the software client shows a failure message. When I check my account on the RWS website, it shows that the activation code has been used. This has happened three times already.

Now, I’ve received a notification stating that the license can only be reset three times per year. As a result, I am unable to use Trados Studio, nor can I reset the license anymore.

I’m not sure what steps to take from here. Any help or guidance would be greatly appreciated.

Thank you!

Feel free to adjust the details as necessary!
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871421 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871421 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
Children