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Hello,
I purchased Upgrade from Trados Studio 2019 Freelance to Trados Studio 2024 Freelance on 24-Sep-2024, but the new licence number does not appear in my RWS account.
Where can I find it?
TIA Eric Hahn
Hello,
I purchased Upgrade from Trados Studio 2019 Freelance to Trados Studio 2024 Freelance on 24-Sep-2024, but the new licence number does not appear in my RWS account.
Where can I find it?
TIA Eric Hahn
Hello Eric Hahn
In order to have the 2024 license in your account you need to process the license upgrade from 2019 to 2024 as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319
For Freelance licenses like yours it is not necessary to deactivate Studio 2021 before processing the upgrade.
Thank you,
Sorin
Hello Sorin,
I received an offline deactivation ticket and decactivated Studio 2019 with success, but still don't find any Studio 2024 licence in my RWS ID area.
Hello Eric Hahn
In your account you need to click on Your available Upgrades > Upgrade > Process Upgrade.
Thank you,
Sorin
Hello Sorin,
It worked, thank you very much for your help!
;-)