I have just purchased the Trados 2024 Freelance and installed, but soon encountered a problem. I downloaded two plugins (openAI.. and another one) and Trados restarted to install them. However, a message appeared in the middle of restarting that "Unable to run "Sdl.Desktop.Platform.CommandBarsIActionService"" With this message, Trados stopped restarting in the middle. I would appreciate swift response because I'm in the middle of a translation project. Thank you.
Hi Elisa, Thank you for your advise. I tried the Workaround2. Although Trados started but after entering profile, however, the same message appeared and Trados shutdown. In the folder, I modified the three file names but three new files with the original names now appeared.
Yes, it's normal that the folders are recreated. Please reinstall the plugins that may have caused this and make sure the version you install is compatible. You could also install from the RWS Appstore website https://appstore.rws.com/
Kind regards,
Elisa Maxim | RWS Group
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I installed the plugins that were suggested within the panel of Trados according to the instruction, so it must be compatible. Is it possible that it's not compatible. In addition, I cannot launch Trados because of this trouble.
I installed the plugins that were suggested within the panel of Trados according to the instruction, so it must be compatible. Is it possible that it's not compatible. In addition, I cannot launch Trados because of this trouble.
I installed the plugins that were suggested within the panel of Trados according to the instruction, so it must be compatible.
Which plugins would these be? OpenAI is already provided with 2024, so there is no need to install it separately. There is no need to download and install them again unless Trados Studio specifically asks you to in the notifications panel.
Please delete these folders and restart Studio to make sure it starts:
%APPDATA%\Trados\Trados Studio\18\Plugins
%LOCALAPPDATA%\Trados\Trados Studio\18\Plugins
c:\ProgramData\Trados\Trados Studio\18\Plugins
%APPDATA%\Trados\Trados Studio\Studio18
If everything starts up ok then reinstall the apps you wanted ONLY by using the integrated appstore. Let us know if you don't know how to do that.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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I have removed those files and Trados started successfully. And then I updated it with a new release. Last time a notification appeared in the panel to downloaded and install two plugins, one of which is openAI. So far such prompt does not appear and the openAI plugin appears to be already installed as you mentioned. So, I'm now using it without any problem. Thank you very much for your support.
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