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Bought, paid and installed the Studio 2024 version last week, but it does not appear on the list of my licences.
Cannot activate, because cannot find the Installation ID.
Bought, paid and installed the Studio 2024 version last week, but it does not appear on the list of my licences.
Cannot activate, because cannot find the Installation ID.
Please process the upgrade from your RWS account, Products and Plans - Licenses, https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx
Then the activation code for Trados 2024 will appear.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks.
Does this mean that my 2022 version will no longer work?
You purchased an upgrade, not a separate 2024 license. Trados 2022 will continue to work as long as it is installed on the same PC as Trados 2024 but we cannot guarantee its functioning long term.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
You purchased an upgrade, not a separate 2024 license. Trados 2022 will continue to work as long as it is installed on the same PC as Trados 2024 but we cannot guarantee its functioning long term.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
The trouble is that the upgrade I bought last week does not appear in Licences.
There is one Upgrade available - to the 2022 version!
The latest purchase/licence dates that appear are from 2023.
EDIT: I got the confirmation about payment received.
Your order 762004 has been paid and it is in your account, Account - Orders. You already own Trados 2022, so you cannot upgrade to it. Please process the upgrade to Trados 2024 from your RWS account, Products and Plans - Licenses, https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx
Please click on the blue ribbon, then follow all the steps.Then the activation code for Trados 2024 will appear.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Many thanks!
