I just bought a new laptop because my old one has died. I wanted to activate Trados Studio on the new one, but that doesn't work. I suppose that's because it hasn't been deactivated on the old one first, but since it doesn't work anymore, that is not possible. What should I do? I clicked on "Get an offline activation certificate", but I don't know where to find my installation ID.
version: SDL Trados Studio 2019 Freelance
Many thanks for your help.
Birgit
Birgit Vangodtsenhoven We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873540 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Birgit Vangodtsenhoven We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873540 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
