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Lifetime Trados Studio 2019 License Gone!

Jonathas Souza

Recently I needed to do a clean install in one of my work PCs. Everything went fine, until I until I had to reset my Trados Studio 2019 license. I tried reactivating the Trados with my activation code to no avail. Then I went to my RWS Account Licenses page and, much to my surprise, my license was gone. There was nothing on the page. I know there was before, because, like I said, I had to reset my license in the past and that worked just fine.

I know this isn't a new issue, cause I've seen posts with the same complaint when I looked it up. Some are years old.

Apparently, support won't give me the light of day because I don't have a support agreement (I had to do a not inconsiderable amount of legwork to find the support contact.) I didn't get so much as an automated reply to the email I sent.

So I purchased a lifetime license on the assumption that I would be able to use my license at any point, but now I'm unable to work, with no solution in sight. And let me be very clear: every day without accessing my Trados Studio license is a day I'm losing money. I have to also point out that one of my clients is RWS themselves, which requires Trados Studio for a lot of their projects.

If the issue happens to be resolved, I'll update this post, but given that some of the posts I've seen were years old, I'm not holding my breath. Also, I'm definitely not about to purchase a new license, when the version I was using worked just fine, and, if this issue is anything to go by, I wouldn't trust getting a new lifetime license ever again. Fingers crossed.
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    Jonathas Souza said:
    Then I went to my RWS Account Licenses page and, much to my surprise, my license was gone. There was nothing on the page. I know there was before, because, like I said, I had to reset my license in the past and that worked just fine.

    I can find three people with your name, all with different email addresses.  One of them, not the one you used to log in here has a 2019 licence.  I suspect you are using the wrong email to login.

    Jonathas Souza said:
    Apparently, support won't give me the light of day because I don't have a support agreement

    Nonsense... you just need to approach them the right way which is via this forum.  Yo don't get to use the support portal without a support contract, but that doesn't mean you won't get help with a licensing problem.

    Paul Filkin | RWS Group

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  • 0

      first, thank you for your quick reply. I wasn't expecting one this fast.


    Second, 

    Paul said:
    Nonsense... you just need to approach them the right way which is via this forum.  Yo don't get to use the support portal without a support contract, but that doesn't mean you won't get help with a licensing problem.


    I didn't know that the forum was the correct way to get in contact with support. Lesson learned. I thought I was just ignored by support. I apologize for my tone, frustration got the best of me, you see...

    Third,

    Paul said:
    I can find three people with your name, all with different email addresses.  One of them, not the one you used to log in here has a 2019 licence.  I suspect you are using the wrong email to login.

    I can confirm that was the issue. I did have another login under my name, and I did find my license. I was able to reset it, but now I have another issue. Maybe you could help as well.

    I was able to activate the license on my PC offline, but not on my laptop (I had two activations). What is happening in more detail is this:

    On my laptop, I had to clone my operating system to a new SSD, but I couldn't deactivate Trados beforehand (the license on the laptop didn't deactivate when I reset it in my SDL Account), so it is still activated on the old SSD. On the new SSD, everything works fine, except Trados, which is requiring a new activation. If I pop the old SSD back in, Trados is activated again, but I really need to replace that old SSD.

    Any idea on what I should do in this case? Should I reset the license again and try once more?

    Again, thank you so much for the quick reply.
      
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  • 0 in reply to Jonathas Souza

     

    Jonathas Souza said:
    Any idea on what I should do in this case? Should I reset the license again and try once more?

    In your account both are in use:

    Screenshot showing SDL Trados Studio 2019 Freelance Plus license information with 1 user in use, 0 available, and 1 extra user in use with 0 extra available.

    So, it would be worth attempting a reset and see if this works for you.  If it doesn't then please create a new post (don't add to this thread or the wrong info will go into the support ticket - it's automated), don't provide any emails or activation codes, and we can create the support case for you so that the team resets it for you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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    [edited by: RWS Community AI at 6:57 PM (GMT 1) on 20 Oct 2024]